Compass

Agent FAQ

Agents Questions

Questions & Answers

Q:

What is a lift van?

A:

A lift van is a standard wooden shipping crate that is between 192 – 210 cuft in size. A lift van can hold up to approx. 1200 lbs.

An “LDN” container is 105 cuft and can hold up to approx. 750 lbs.

A “D” container is 63 cuft and can hold up to approx. 450 lbs.

An “E” container is 18 cuft and can hold up to approx. 130 lbs

All crates mentioned above should be heat treated and have a visible stamp or they may be rejected in the destination country.

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Q:

What is an ocean container and how large is it?

A:

There are 4 sizes of ocean containers used in the household goods industry:

                20’ Standard      19.5”x 7.8” x 7.6”    This container can hold up to 7000 lbs of household goods.

                40’ Standard      39.6” x 7.8” x 7.9”   This container can hold up to 15000 lbs of household goods.

                40’ High Cube    39.6” x 7.8” x 8.9”   This container can hold up to 17000 lbs of household goods.

                45’ Standard      44.6” x 7.8” x 7.9”   This container can hold up to 18000 lbs of household goods (but is rarer to come by).

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Q:

What can't be shipped in an overseas shipment?

A:

*Liquids, Prescription medication, illegal drugs, live plants, soil, seeds, fresh food (eg sausages, meat, cheese, etc), liquid cleaning supplies (eg bleach, ammonia, etc),  weapons (including swords, air rifles, bb guns), firearms, ammunition, hazardous articles (eg car batteries, fire extinguishers, propane tanks), taxidermied animals, ivory (piano keys included), animal hides/bones, paint, paint thinner, nail polish remover, fireworks.

**Hawaii and Alaska are the exception to the firearm ban. Shippers may ship semi-automatics and firearms. No ammunition allowed.

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Q:

Is insurance offered for international shipments?

A:

Yes. The rates are as follows:

$0 deductible                                  $25 per $1000 of valuation

$250 deductible                             $20 per $1000 of valuation

$500 deductible                             $17 per $1000 of valuation

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Q:

Can I purchase an ocean container and have you send it overseas on my behalf?

A:

Yes. This is possible but a special rail and ocean rate must be requested before shipping.

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Q:

Can a vehicle be shipped separately or in a container with household goods?

A:

Yes. Depending on the destination, the vehicle may either be shipped Ro/Ro (Roll on/ Roll off) with a car carrier or in an ocean container. If with a car carrier, the vehicle will be picked up from residence or from an agent’s warehouse. No items may be inside of the vehicle (eg boxes, first aid kit, etc); only factory-installed items (eg jack, spare tire). The gas tank must be less than ¼ full.

If the vehicle is shipped in a container on its own or with household goods the gas tank must still be less than ¼ full. It must be blocked and braced inside of the container in order to limit movement during transit. This may be done either with nylon straps or with chocks (no wood. Aluminum, rubber or plastic).

Any vehicle that is sent overseas will need to submit an original title to U.S. customs as well as to the customs of the destination country. If there is a lien against the vehicle it is up to the owner to request a lien release from the lien holder provide a copy of the title.

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Q:

When is the total shipping amount due?

A:

The total amount is due at the time that the container or lift van is packed/loaded at origin.

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Q:

Can the goods be stored at origin or destination if needed?

A:

Yes. All of our agents offer warehouse handling and storage facilities.

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Q:

How long is the transit time?

A:

A good estimate is 7-10 days for air shipments, 4-5 weeks for smaller crated shipments and 5-6 weeks for shipments in ocean containers.

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